Returns & Exchanges
Simply Irresistible Children’s Boutique strives to provide you with excellent customer service and quality merchandise. We will gladly accept returns and exchanges within 14 days of purchase. Merchandise returns are subject to the following conditions:
- All returns require a return authorization. Please send an email to: firstname.lastname@example.org requesting to exchange or return an item, noting the reason for the return. Simply will then reply with a return authorization and instructions for the return. We will make a note on your account of the activity. Please enclose a copy of your receipt with the return. Insurance is strongly recommended as we cannot be responsible for lost packages.
- Once a return authorization is given, items being returned MUST be shipped back to Simply within 5 days of receiving the return authorization. After the 5 day window, the return authorization will no longer be valid.
- If a package is returned without an authorization or outside of the 14 day window, a store credit will be given in the amount of the item’s current sales price, and is subject to minus a 20% restocking fee.
- All original tags must be attached and an in new, unworn condition. Please return the item safely as to protect items from harm while shipping We are not responsible for items lost or damaged while in transit.
- Items purchased at 50% off or more ARE considered “Final Sale” and CANNOT be refunded or exchanged.
- Any items NOT purchased at full retail price are considered “Sale Items”. “Sale Items” are eligible for STORE CREDIT only. “Sale Items” may be exchanged for a different or item if it is in stock. ***All returned SALE items are subject to approval.
- ***Shipping fees are non-refundable and will be deducted from amount due to customer.
- Please allow up to 30 days for processing of returns. If you have not received a refund or store credit within this time, please feel free to contact us at 209-239-0979
- SWIMWEAR is non-refundable if original tags/protective liners have been removed.
- ***We CANNOT offer price adjustments on previous purchases.
- Special Order items are non refundable!
- EXCHANGES: If you wish to exchange an item for a different size or a different item please place a NEW order for these items so they are on put on hold for you. Be sure to put EXCHANGE order under the “Comments” section and we will put these items on hold for you. Once we receive your return, we will ship out the new exchange items and charge/credit any difference that is due to you.
- HOLIDAY (seasonal) and formal merchandise is a FINAL SALE item as of the date of the holiday. Any “Holiday Wear” returned within 3 weeks prior to the date of the Holiday will receive full credit for the current selling price of the items being returned.Orders shipped with our free shipping will have our standard shipping charge of $6.99 subtracted from the refund/return credit amount. Orders shipped with gifts and/or promotions will have the value of this gift/promotion deducted from the refund/return credit.MAILING YOUR RETURN PACKAGE
After your return/exchange authorization is received, please mail your exchange or return within 5 business days to:
Simply Irresistible Children’s Boutique
297 Commerce Ave
Manteca, CA 95336
Attn: Returns (or Exchanges)